Frequently Asked Questions

Location: Miami Beach Convention Center
Address: 1901 Convention Center Dr, Miami Beach, FL 33139

You may cancel or transfer your conference pass in accordance with the following cancellation policy:

• If you cancel your conference pass before May 31, 2021, you will be refunded your registration fee less a $100 administrative fee. In lieu of cancellation you may send someone else in your place. To request a refund or to transfer your pass, an email MUST be sent to [email protected] by May 31, 2021, 11:59pm EST.
• If you cancel after May 31, 2021, you will not be eligible for a refund, but may send someone else in your place.
• No refunds or exchanges will be made for pass downgrades, SEARCH Foundation Donations, Showcasing Event Tickets, Exhibit Hall Only Registrations or amounts less than $100
• Refunds cannot be issued on-site.
• Showcasing event tickets will not be reprinted onsite for lost, stolen, damaged, or destroyed tickets. All other pass types may be reprinted onsite for an $80 fee.
• Please note that the conference program is subject to change including programming cancellations and scheduling. Catersource and The Special Event are not responsible and refunds will not be provided under these circumstances. Please check the website for the most up-to-date scheduling.
• Payment of registration confirms that you have read, understand, agree and will comply with the published registration cancellation policy.

No, however we have several pass options. Click here to see pricing.

You can purchase additional tickets for your guest to attend optional events with you during your registration process. If your guest is looking to attend the tradeshow or any conference education sessions they must have their own registration that grants access to these areas as only registered attendees are permitted to these areas.

Please note that policy restricts anyone under the age of 18 from attending the conference, tradeshow and showcasing events.

Business casual is the norm. Chefs may wear whites.

All optional events have a limited quantity of tickets available and they are offered on a first come, first served basis. If there are any tickets left, they will be sold on-site. If you really want to go to one of these events, you should buy tickets when you register!

All of our optional events offer another great way to network and continue your learning experience. Each event demonstrates some of the newest ideas, products and concepts in the catering and event industry. Come alone or with a friend to any of these optional events and share your thoughts and ideas with fellow attendees.

Group rates have been created to allow you and your team to get more bang for your buck! At the time of your registration, you may use the additional attendees function and those added will be accounted for in your group. Registrants only receive group discounts on the Catersource Conference Pass, The Special Event Conference Pass and the Combined Education Pass. Registrants do not receive group discounts on the Premium passes or All Access pass. Anyone registering 3 or more people for an education pass will receive $60 off each pass.

Call us at +1 800 932 3632 between the hours of 8:30am-4:00pm PST , Monday through Friday or you can email us directly for assistance with this.

No. Conference materials are only available to conference attendees.

For a complete list of what is included in the full registration package, please visit the Packages & Pricing page.

Attendees may take video at all optional events and the tradeshow. Attendees cannot video any of the educational sessions. There are no restrictions on photo taking, except politeness and appropriate timing.

In your registration confirmation email, you will find a link to access your registration record. You can log into your registration record to update your personal information, upgrade your registration, purchase additional event tickets, and view/print your receipt. If you need assistance please call us at +1 800 932 3632 between the hours of 8:00am and 6:00pm CST, Monday through Friday or you can email us directly.

Anyone that has received a credit, should have received a promo code to use at checkout during the registration process. If you did not receive a promo code or have additional questions, call us at +1 800 932 3632 between the hours of 8:00am and 6:00pm CST, Monday through Friday or you can email us directly.

Yes. Most Catersource sessions are recorded and offered for sale at a discount on-site at the Image Audiovisuals Booth.

Catersource + The Special Event will be organized with our AllSecure health and safety standardswhich we have outlined in detial here.

Yes! You can call us at +1 800 932 3632 between the hours of  8:30am-4:00pm PST , Monday through Friday or you can email us directly.

Full payment is due at completion of registration. If you are paying by Wire/ACH, the account information will be sent in your registration confirmation email. You can also call us at +1 800 932 3632 between the hours of 8:00am and 5:00pm CST, Monday through Friday or you can email us directly. 

Back for the 20th year…the show is offering a limited number of attendees the opportunity to fully experience Catersource + The Special Event 2021 by joining the Hands-on Hundred program. Attendees commit to volunteer a minimum of ten hours (2 five-hour shifts) on the set-up, on-site logistics and tear down for the social events related to the conference.

This program is a learning and hands-on experience. You will meet other participants, sponsors, committee chairs and staff from around the world. If you are new to the industry, looking for a different experience at the show, or just want to help out on-site… this program is for you!

Rave reviews from past participants:

“It was my first event and I attended by myself. The Hands-On Hundred program was a way to meet new people.”

“After attending for many years, the Hands-On Hundred was a terrific new dimension to the educational opportunities of the conference.”

You can register for the Hands-On Hundred program through the show registration page. The process is simple. Limited to the first 100 participants that register. There is not an application process. We take whoever is willing to roll up their sleeves and join the team.

If you have specific questions on Hand-On Hundred, please contact our Hands-On Hundred manager, Kari Strolberg at [email protected].