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Each exhibiting company is allotted one (1) conference access pass that allows for entry into Catersource/The Special Event conference education. This pass must be assigned to one individual but may be shared with other members of the team. The pass is not a standalone badge so it MUST be used in conjunction with an exhibitor badge.
One exhibitor tradeshow badge should be assigned to each member of your staff who will be working in the booth. This badge allows access to the tradeshow floor during tradeshow days and also during move-in and move-out hours.
The Invites Program through our partner, Feathr, allows you to easily promote your participation at Catersource/The Special Event and invite your customers to come see you! Click on the ‘Marketing Tools’ tile in your Exhibitor Portal for more information.
Catersource and The Special Event DOES NOT mail badges. Badges will be printed onsite upon providing your barcode confirmation and a government-issued photo ID (such as a driver’s license or passport).
Your booth is a raw space. Things like carpet, furnishings, internet, electrical, water, etc. are not included. Orders for these items can be placed via Freeman Online and Mandalay Bay. Place orders by February 18th with Freeman for discounted pricing and February 19th with Mandalay Bay for the same.
Union jurisdictions prevail over the operations of all material handling equipment, all unloading and reloading and handling of empty containers. FREEMAN has the responsibility to manage all docks, marshalling yards and the scheduling of all vehicles to ensure a smooth and efficient move-in and move-out. Therefore, Freeman also has the responsibility of receiving and handling all exhibit materials and empty crates.
10 x 10 display “pop-ups” may be set up by an exhibitor if one person can accomplish the task in no more than 30 minutes (including crating and uncrating) and without the use of any tools or ladder. The union steward reserves the right to determine whether or not union labor is required to set up the exhibitor’s booth.
An Exhibitor Appointed Contractor (EAC) is any company other than one of the designated official contractors which an exhibitor wants to employ inside the exhibit hall before, during or after the show. This includes all EAC display houses, display sales representatives, designers, florists, EAC labor, supervisors and any third party. An EAC should not be wearing an exhibitor badge. You must have your EAC approved by show management in advance so they can be added to the security list. To gain approval, submit the EAC Authorization Form to [email protected] no later than January 31st, 2020.
Exhibitors are not permitted to photograph or video the exhibit or product of another exhibitor without prior approval. Exhibitors are prohibited from entering the exhibit space of another exhibitor without permission from that exhibitor, and at no time may anyone enter an exhibit space that is not staffed. Additionally, by registering for Catersource and The Special Event you are giving permission to be photographed and have your likeness used in marketing and promotional materials.
No one under the age of 18, including infants, is allowed access to the exhibits. No exceptions. Show management does not provide childcare services onsite. Use of a school issued ID is not acceptable unless it provides a date of birth.
Company profiles are updated through the Exhibitor Portal. The deadline to update information has passed but if you have any questions or need assistance regarding your Company Profile, contact April Hill at [email protected]
Your Customer Success contact, April will send emails on a regular basis from the time a company joins the show until the show concludes. There are two important considerations when you are not receiving updates regarding the show: 1) Another individual may have been designated as the ‘logistics contact’ at the time of booking or 2) your email spam filters may be blocking our communications. Please contact April at 646.895.7436/[email protected] to verify who we may have listed as the logistics contact for your company and also be sure to whitelist [email protected]
If you need to change the company’s designated key contact, we must receive this request in writing. Please email the new contact’s name, title, direct phone number, mobile phone number and email address to [email protected]
Not seeing an answer to your question? April Hill is your Customer Success Specialist and can help you find any answers you need. Please don’t hesitate to reach out before, during or after the show for assistance. E: [email protected] | Direct: 646.895.7436 | Mobile: 646.907.4654